Shipping & Refund Policy

At MedsOnCall, we strive to provide a seamless shopping experience with fast shipping and a 7 day refund policy. Please read our policy carefully to understand how shipping, returns, and refunds work.

Shipping Policy

Order Processing

• All orders are processed within 24-48 hours of confirmation.
• Prescription medications may require additional verification, which can extend processing time.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Charges & Estimated Delivery Time

• Standard Shipping: 3-5 days – Free Delivery.
• Express Shipping: 2-3 days – Rs.40 per order.
• Shipping charges vary based on location, order value, and selected delivery option.
• Free shipping is available for orders above ₹1999.

Delivery Partners & Tracking

• We partner with trusted logistics providers to ensure timely and secure delivery.
• Once shipped, you will receive an email/SMS with tracking details.
• If you experience any delays, contact our support team for assistance.

Delivery Restrictions

• We currently do not ship internationally.
• Certain medications may be restricted in specific states due to regulatory guidelines.

In case of delivery failure due to an incorrect address, additional charges may apply for re-shipment.

Refund & Return Policy

7-Day Refund Policy

We offer a 7-day refund policy under the following conditions:

• The product is damaged, defective, or incorrect.
• The item is unused, in its original packaging, with all labels intact.
• The return request is initiated within 7 days of delivery.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or refunded:

• Opened or used medicines
• Cold chain medicines (e.g., insulin, vaccines)
• Personal care, hygiene, and wellness products (e.g., masks, thermometers, skincare items)
• Prescribed medications unless damaged or incorrect

How to Request a Refund

• Step 1: Contact our support team via [email protected] or +91 8604953727 within 7 days of receiving your order.
• Step 2: Provide your order details and reason for the return. Attach images if the product is damaged.
• Step 3: Once approved, we will arrange a free pickup or request you to self-ship the product.
• Step 4: Upon receiving the returned item, we will inspect it and process the refund.

Refund Processing Time

• Refunds are credited to your original payment method within 4-6 days after approval.
• For COD orders, refunds are issued as store credit or transferred to your bank account.
• Shipping charges (if any) are non-refundable unless the return is due to our error.

Contact Us

For any shipping or refund-related queries, feel free to reach out:

Email: [email protected]
Phone: 8604953727
Address: 304-C Samved Residency, Daskroi, Vatva, Ahmedabad, Gujarat, 382440

We are committed to providing you with a smooth and hassle-free shopping experience