Welcome to MedsOnCall legal business name is NERVEGEN LIFE SCIENCE PRIVATE LIMITED, By accessing and using https://medsoncall.com/, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
General Terms
These Terms & Conditions govern your use of MedsOnCall and its products and services.
We reserve the right to update, modify, or terminate any service at any time without prior notice.
Your continued use of the website signifies your acceptance of any changes made to these terms.
User Eligibility & Account
To purchase products, you must be at least 18 years old or have parental/guardian consent.
You agree to provide a valid prescription from a licensed healthcare provider for medications that require one, when requested for your order.
Users must provide accurate and complete information while creating an account.
You are responsible for maintaining the confidentiality of your login credentials and account activity.
We reserve the right to suspend or terminate accounts if fraudulent, inaccurate, or unauthorized activities are detected.
Product Information & Prescription Policy
MedsOnCall provides medicines, healthcare products, and wellness essentials.
Prescription medicines require a valid doctor’s prescription, which must be uploaded at checkout.
We reserve the right to cancel any order if the prescription is invalid, expired, or does not meet regulatory requirements.
The information provided on our website is for informational purposes only and should not be considered medical advice.
Pricing & Payments
Prices displayed on the website are inclusive of applicable taxes, unless stated otherwise.
We reserve the right to modify prices, offers, and discounts without prior notice.
Payments can be made via credit/debit cards, UPI, net banking, wallets, or cash on delivery (COD) where available.
Shipping & Delivery
Delivery time is 4-5 business days for the product to be delivered.
Estimated delivery times are provided but may vary due to unforeseen circumstances (e.g., logistics delays, natural disasters, regulatory issues).
If an order is delayed beyond a reasonable timeframe, customers will be informed via email/SMS.
We are not responsible for delivery failures due to incorrect addresses or non-availability of the recipient.
Returns & Refunds
We offer a 7-day refund policy for eligible products.
Returns are accepted only if the product is damaged, defective, or incorrect upon delivery.
Some items, including opened medicines, temperature-sensitive drugs, and personal hygiene products, are non-returnable.
Refunds are processed within 7-10 business days after approval.
User Conduct
By using MedsOnCall, you agree:
Not to misuse or abuse the website for fraudulent activities.
Not to upload, distribute, or share any harmful, offensive, or unlawful content.
Not to attempt unauthorized access to our systems or user data.
Not to violate any applicable local, state, or national laws.
Violating these rules may result in account suspension, legal action, or permanent banning from our platform.
Intellectual Property Rights
All content, logos, trademarks, images, and product descriptions on this website are the exclusive property of MedsOnCall and protected under intellectual property laws.
Unauthorized reproduction, modification, or distribution of our content without permission is strictly prohibited.
Disclaimer of Liability
MedsOnCall does not guarantee uninterrupted, error-free access to the website at all times.
We are not responsible for any direct, indirect, or incidental damages arising from your use of our services.
Health-related content on the website is for informational purposes only and should not replace professional medical advice.
Governing Law & Dispute Resolution
These Terms & Conditions are governed by the laws of Information Technology Act, 2000, the Arbitration and Conciliation Act, 1996, and the Code of Civil Procedure, 1908 in India.
Any disputes arising from your use of the website shall be resolved through negotiation, arbitration, or legal proceedings in the appropriate courts.
Contact Information
For any queries or concerns regarding these Terms & Conditions, reach out to us: