Thank you for choosing MedsonCall.com for your healthcare and medical supply needs. We are committed to ensuring your orders are delivered promptly and securely. Please review our shipping policy below for more details.
Information We Collect
1. Shipping Areas
We currently ship to Pan India. At this time, we do not offer international shipping. If you are located outside India, please contact our customer service team for assistance.
2. Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed. Orders placed after 12:00 AM IST will be processed the next business day.
3. Shipping Methods and Delivery Times
We offer the following shipping options:
Delivery time is 4-5 business days for the product to be delivered.
Delivery times are estimates and may vary depending on your location and carrier delays.
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, shipping method, and destination. Orders over ₹1,999 qualify for free standard shipping.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.
6. Delays and Issues
While we strive to deliver your orders on time, unforeseen circumstances such as weather, carrier delays, or incorrect addresses may cause delays. If your order is significantly delayed, please contact us at: Email: info@medsoncall.com
7. Incorrect or Damaged Items
If you receive an incorrect or damaged item, please contact us within 7 days of delivery. We will gladly replace the item or issue a refund. For more details, please refer to our Return Policy.
8. Address Accuracy
Please ensure your shipping address is accurate at the time of checkout. We are not responsible for orders shipped to incorrect or outdated addresses provided by the customer. If you need to update your address, contact us immediately after placing your order.
9. Restricted Items
Certain medical supplies or prescription items may have shipping restrictions based on state or federal regulations. If your order includes restricted items, our team will notify you promptly.
10. Contact Us
For any questions or concerns regarding this Privacy Policy, contact us at:
Email: info@medsoncall.com
Phone: 8604953727
Address: 304-C Samved Residency, Daskroi, Vatva, Ahmedabad, Gujarat, 382440
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